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Account Manager

Posted on: January 2nd, 2019 Kelowna, BC Bananatag Systems Inc.


Simply put, Bananatag may be one of the best places you'll ever work. We are a high energy, fast paced and quickly changing environment that feels like family. Do we get the job done? Absolutely. We love winning.

We track and measure email communications from your email client so you know what happens to your emails after you press send. Working with Fortune 500 companies all over the world, we continually challenge ourselves to be better. We are results driven and continually invent new ways to grow and evolve.

Do we have fun? Definitely. You can expect team lunches, happy hours, regular ping pong tournaments, company yoga, competitive compensation and great benefits. In summary, we take having fun seriously!


You are tech-savvy, highly motivated to learn and a super-nice person. You are ready to challenge yourself in a fast paced, quickly changing and rewarding career. You are able to engage with customers to create raving fans, identify opportunities to up-sell current subscriptions, close renewal sales and are confident yet friendly when speaking with customers on the phone and over email.

REQUIREMENTSIn this role you will be part of building out our Customer Success program, as well as drive adoption of our software in our current user base and reduce churn. Key to this role will be the ability to build relationships with Internal Communications executives in 5000+ employee companies and establish yourself as a trusted adviser. This position will require you to work closely with Bananatag’s Sales and Marketing teams to deliver a seamless experience to our customer base.

Key responsibilities:

  • Close annual renewal sales
  • Prospect and close upgrade opportunities within our current customer base
  • Onboard and train new customers and develop a trusted relationship
  • Provide ongoing support to customers via phone and email
  • Monitor customer adoption and engagement to identify at-risk customers that require attention
  • Identify super users and customer advocates for product feedback, beta groups and customer success stories

  • Skills:

  • Excellent presentation and sales skills
  • Enjoy helping and building relationships with customers
  • Exceptionally organized and self-motivated
  • Proven technical aptitude
  • Ability to prioritize varied tasks effectively
  • Friendly, easy-going and competent

  • Bonus points for:

  • Experience in a sales or customer-facing role
  • Familiarity with Salesforce CRM, Google Docs
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