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Business Systems Analyst Supervisor

Posted on: February 26th, 2018 Kelowna, BC KF Aerospace


The Business Systems Analyst Supervisor reports to the Applications Manager and is responsible for providing direct and day-to-day assistance in the leadership of a team of analysts. The BSA Supervisor works with all company stake holders to identify opportunities and issues that will improve the effectiveness of KF’s business systems.      



·         Work with stakeholders to gather and document requirements which can then be escalated to the appropriate groups for development or resolution. Test, train, document, and communicate as required.

·         Troubleshooting business system problems and determining where the issue in the business system lies: process or system. Identifying next steps and working towards a resolution of the issue.

·         Work with business systems to learn about how they function. Research and analyze functionality to create and modify system configuration or processes.

·         Perform testing of business systems to validate fixes, upgrades, and new development. Identify, document, and execute test cases to ensure that business systems meet their objectives.

·         Manage projects from inception to completion ensuring that the project is completed successfully, on time and meeting its objectives.

·         Use auxiliary tools and techniques to interact with business systems. Examples include querying or updating data with SQL, using APIs to upload data into M3, etc.

·         Support business users in the use and operation of supported business systems. Ensure that issues are documented, logged, and resolved in a timely fashion.

·         Identify potential issues or opportunities for improvement and work with the appropriate stakeholders to validate and implement.



·         Distribute and assign the work between the business systems analysts.

·         Selection, onboarding and training new staff if applicable.

·         Manage staff performance.


·    Certification or degree in an IT or business related field or equivalent work experience.

·   Minimum 5 years of experience in a Business Systems Analyst or  Programmer/Analyst role and a minimum of 2 years in a leadership role.

·         Experience working within ERP environments, preferably Infor M3.

·         Experience working in a complex, multi-site environment.

·         Exposure to BI tools and techniques.

·         IIBA or similar certification would be considered an asset.

·         Team-based and results-oriented style of leadership.

·         Strong interpersonal and communication skills.

·         Strong problem-solving skills.

·         Strong delegation and motivation skills.

·         Strong analytical skills.

How to Apply
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