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Customer Success Representative

Posted on: September 11th, 2019 Kelowna, BC Agents of Discovery
Description

Customer Success Representative


Agents of Discovery is on a mission to get people moving to play and learn. We are a high energy, fast-paced, and motivated team working towards the common goal of making education fun. Interested in joining us?


We’re looking for a hard-working, organized, and self-motivated individual who wants to grow their career in Customer Success. As a Customer Success Representative, you will be responsible for overseeing client accounts from the moment of sales handoff until renewals (and beyond). Organization and responding to clients in a timely fashion are the critical skills for this position. In order to succeed, you must be the type of individual who thrives in a fast-paced environment, enjoys working in customer-facing roles, and is able to multitask. Most importantly, you need to get people excited about Agents of Discovery! This excitement is key for driving the success of our product.


This job will include:


  • Becoming an Agents of Discovery expert who is able to onboard new clients and answer technical concerns and questions in a timely manner

  • Demonstrating our platform to new customers

  • Using a CRM to optimize our team’s organization and workflow

  • Proactively engaging in regular check-ins with accounts to ensure satisfaction

  • Working closely with the sales team to communicate renewal and add-on opportunities


Requirements:


  • University degree

  • Enthusiasm for working in a fast-paced startup environment

  • Strong communication skills (both written and verbal)

  • Experience in customer service

  • A tendency to be methodical and organized

  • Enjoyment of both teamwork and individual goal-setting

  • Highly ambitious and motivated

  • Ability to learn new programs quickly and to multi-task


Bonus points for:

  • Previous sales experience

  • Familiarity with Salesforce, Zendesk, and other CS tools

How to Apply
Some of the benefits include competitive pay, amazing co-workers, weekly team lunches, a convenient office in a central area of Kelowna, top-tier health insurance benefits, a casual dress code, and all you can drink tea and coffee to go with a great assortment of snacks. Want to learn more? Send us your resume at hr@agentsofdiscovery.com. We look forward to hearing from you.

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