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Desktop Support

Posted on: February 8th, 2018 Kelowna, BC KF Aerospace
Description

GENERAL ACCOUNTABILITY

The Desktop Support reports to the Network Supervisor and works as part of a team that provides Tier 1 support for all desktop and network infrastructure support problems at the Kelowna base and at the Southport, MB base. Effort between bases usually works out to be a 50/50 split.


It is a requirement of this position to be able to travel to Manitoba between 6 - 8 weeks per year to provide holiday coverage and support project initiatives. 


SPECIFIC ACCOUNTABILITY

• Respond to inquiries and requests for assistance with the organization's computer systems or PC's. 

• Identifies problems, troubleshoots and provides advice to assist users.

• Set up of new employees and students.

• Administers DWAN system. 

• Be present and visible in the Help Desk and available to users requiring technical assistance. 

• Provide Tier 1 support for all desktop and network infrastructure support problems.

• Coordinates with other IS areas to resolve problems if necessary.

• Learn and document fundamental operations of commonly used software, hardware, and other equipment such as printers and phones. 

• Ensures compliance with all Computer and Network policies. 

• Become familiar with available help resources; stay updated on Network technology changes or problems. 

• Learn and document fundamental operations of commonly used software, hardware, and other equipment. 

• Projects as assigned within the desktop support and networking areas.

• Other duties as assigned by the department.


REQUIRED CERTIFICATION, EDUCATION, EXPERIENCE or SKILLS

• High school diploma

• Technical computer certificate and/or minimum 2 years relevant experience 

• Working knowledge of common operating systems and software applications 

• Desktop Systems - Network Cards, mainboards, RAM, power supplies, hard drives, etc. 

• Software Systems-  Active Directory, Windows 2007/10, Office 365/ suite, Adobe Suite, and various 3rd party and in-house applications.

• Hardware Systems – Network Hubs, Switches, Printers, Cabling, and Wireless Gear

• Good communications skills

• Good problem solving skills

• Good interpersonal skills 

• Team Player

• Able to work in an extremely fast-paced dynamic environment.

• Ability to obtain and maintain a Public Works and Government Services Enhanced Reliability Clearance

• Willingness and availability to travel


For more information or to apply, please visit our website at www.kfaero.ca/careers.

How to Apply
For more information or to apply, please visit our website at http://www.kfaero.ca/careers.

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