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General Manager

Posted on: March 1st, 2017 Kelowna, BC Perch Lounge Inc.


— an upscale food primary rooftop café & event venue on level 7 of the Innovation Centre, is looking for a confident, tenacious, & creative General Manager.  As GM you will be able to create & uphold a next level guest experience in this stunning and unique location.

Expectations of the Role

Demonstrate a strong commitment to the purpose and values of Perch: Create a warm & familiar environment and a strong sense of thoughtfulness in aesthetic and operation for all guests.

Core Responsibilities

  • Enforce & monitor all health, safety, liquor, and sanitation standards
  • Schedule, organize & support all events for Rooftop including facilitation of catering & bar service for events
  • Promote & drive events to the Rooftop event areas
  • Cost management, operations and profitability of Perch Lounge Inc events
  • Identify, solve and escalate issues when necessary
  • Responsible for overall experience of guests who visit or take part in any event organized by Perch - Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service
  • Maintain cleanliness & overall aesthetics of Perch, rooftop space, & furniture
  • Coordinate with outside services, suppliers, maintenance, janitorial etc. as required
  • Act as the concierge for Perch & the rooftop by creating, maintaining and executing experience packages
  • Administrative support for Operator: Build & implement service plan, Build & implement employee manual
  • Support fulfilling Human Resource objectives for Operator by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, & disciplining employees; communicating job expectations; planning, monitoring, appraising, & reviewing job contributions; planning & reviewing compensation actions; enforcing policies & procedures
  • Achieve restaurant operational objectives as defined by Operator by contributing information & recommendations to strategic plans & reviews; preparing & completing action plans; implementing production, productivity, quality, & customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
  • Support the creation of all menus in working with Operator
  • Support Operator with social media plans, website development, marketing & advertising

Key traits

  • Entrepreneurial minded with a strong tenacity & follow through
  • Excellent interpersonal & communication (both verbally and written) skills with a cheerful disposition
  • A driven self-starter who can work under limited supervision
  • Ability to multitask and get things done in an accurate & efficient manner
  • Must be willing to jump on mundane tasks when needed
  • Ability to maintain a positive attitude & always operate with a “serving” mindset
  • Sincere & approachable
  • High level of self-awareness and confidence
  • Resourceful & able to problem solve under pressure
  • Give first attitude - helping others without an expectation of what you are going to get back


  • Min 2 years Restaurant experience at a Senior Manager level - proven track record with professional recommendations
  • Wine & Spirit knowledge
  • Minimum WSET 2
  • Experience in fine dining with professional recommendations 
  • Extensive travel experience
  • Event planning/execution & catering experience
  • High level of proficiency in computer applications (Word, Excel, Web based applications)
  • Serving it right
  • Food Safe Level 1
  • Point of Sale System Knowledge

How to Apply
Please send resume and covering letter to

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