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IT Support Specialist @ TVEON

Posted on: April 10th, 2019 Kelowna, BC Ronin HR Inc.

IT Support Specialist at TVEON ($50-60K)

This position is located on-site in Kelowna


TVEON is looking for a full time IT Support Specialist for our Kelowna, BC office. You will be the first point of contact for network, hardware, and software related issues for approximately 25 staff members.


The ideal candidate is a solutions oriented, proactive, problem solver who thrives in a team environment.

Provide IT Support

  • Recommend, install, and maintain business software and hardware
  • Maintain server, network, system backups, and disaster recovery preparation
  • Maintain and secure passwords, file system security and data integrity
  • Maintain and update documentation of procedures and configurations
  • Troubleshoot IT issues and be the first point of contact for internal support

Support Office Administration

  • Coordinate building and maintenance issues for general repair and updates
  • Provide general support to visitors
  • Provide local support for remote personnel
  • Maintain equipment and software inventory and track repair status of equipment

Partner with Business

  • Stay abreast industry innovations and recommend relevant upgrades
  • Appropriately escalate issues to management with recommendations for remediation


  • Minimum 3 years experience providing IT support
  • Experience with Linux (installation, recovery, maintenance, backup)
    • Including NGNIX, Apache, MySQL, PostgreSQL, SSH
  • Experience with Windows Desktop/Server (installation, recovery, maintenance, backup)
  • Experience with Microsoft Exchange Server is an asset
    • Creating users and Exchange mailboxes
    Experience with Mac hardware/software (iMac, Macbook, OS X etc.)
    • Maintaining, configuring, and repairing with vendor warranty/support
  • Experience with enterprise Microsoft Office productivity applications an asset, such as Microsoft Office/Office 365
  • Able to lift and move equipment weighing 30 -40 lbs
  • Other office related maintenance tasks as required
  • Excellent customer service, communication and teamwork skills

    About TVEON

    Located in Kelowna, British Columbia, TVEON brings intelligence to video applications. They work with organizations who capture, create, catalog, or collect video. Using machine learning and data mining they extract insights from video to improve quality, performance, and compression. By drawing on years of cloud computing experience, we build custom applications to solve video related challenges for businesses in the entertainment, defense, security, and education sectors.


    How to Apply
    To apply for this position, please email your resumé to

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