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Senior Client Success Specialist

Posted on: April 11th, 2019 Kelowna, BC Two Hat Security LTD
Description
About Us
Our goal? To protect online communities from high risk chat, comments, and images. Why? Because we believe in fostering an online world free of harassment, hate speech, and child exploitation. For the last six years, we've built systems that detect and remove dangerous and abusive content for online games, social networks, messaging apps, and more, all in real time. We created Community Sift, a powerful risk-based content filter and moderation tool that empowers the biggest brands in online entertainment to protect their communities, their reputation, and their bottom line. Using the latest technology and advances in artificial intelligence, we help our client's online communities reach their full potential - and become spaces where everyone can share without fear of harassment or abuse.

The Opportunity

To help continue fueling our growth, we are looking for a creative problem solver with a passion for relationship building to join our team as a Senior Client Success Specialist! As the first point of contact, the Senior CS Specialist will be responsible for the relationship with our strategic clients. Accountable for the client's success, this position will take a consultative and analytical approach to engagement, creating stickiness to reinforce Two Hat as a 'mission critical' partner to our clients' success.


As our Senior Client Success Specialist you will….

  • Provide leadership that mirrors the mission and core values of our company

  • In partnership with the Client Success team work to ensure an integrated approach to creating an industry leading customer experience

  • Establish credibility as a trusted partner to clients on anticipating future needs and trends, and making recommendations that showcase the full value of the product while identifying opportunities for upsell or expansion 

  • Conduct regular reviews to ensure strategic client satisfactions using metrics to demonstrate how Community Sift is helping achieve client goals

  • Project manage the implementation of new features with existing strategic clients

  • Promote best practices for developing and maintaining a healthy community 

  • Conduct regularly scheduled client meetings and ensure action items are resolved in a timely manner

  • Advocate for strategic clients by triaging client issues and coordinating their resolution with the production team on project risks, escalations, and closure

  • And much more!

How to Apply
Does all of this sound good? If so, then we want to hear from you! We work in a virtual world so it's not required that you're located in Kelowna, just that you are eligible to work in Canada.

To view the full posting + apply, please visit: http://twohat.bamboohr.com/jobs/

Note: If you have any questions, please feel free to reach out to our recruiter Megan at megan.hawkins@twohat.com and she would be happy to help! We're so grateful you're interested in joining our team, if you're selected for an interview we'll be in touch.

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