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Senior Productivity Technology Analyst

Posted on: May 4th, 2018 Vernon, BC Kal Tire


Kal Tire is Canada’s largest independent tire dealer and one of North America’s largest commercial tire dealers with over 250 Kal Tire retail and commercial stores in Canada, warehouse facilities and 10 retread manufacturing plants. In addition, Kal Tire’s Mining Tire Group is a global leader in mining tire service and supply, operating on more than 150 mine sites across 18 countries and five continents. The company employs more than 9,000 team members globally.


The Senior Productivity Technology Analyst is responsible for designing, implementing and supporting Team Member technology solutions for Kal Tire global operations. This position understands how our team members work so that the solutions they implement are secure, easy to learn, and empower our workforce.


To be successful in this position, the Senior Productivity Technology Analyst must be passionate about providing an exceptional customer service experience. They must also have a strong desire to be constantly challenged and be educating themselves on the fast pace technology trends for end user computing and Microsoft Office 365.



Technical Support and System Maintenance

  • Defines and implements security and access control standards for all end user computing devices and technology
  • Serves as a lead technical troubleshooter/coordinator on complex technology issues
  • Supports team members technology solution and provides a positive customer experience including after hour coverage when required
  • Proactively looks for ways to improve efficiency and Team Member experience through automation and self-service


Planning, Development and Project Support

  • Reviews Changes from the Productivity Team for both software and hardware to ensure we are providing reliable solutions for our team members
  • Work closely with team members from other IS Teams to ensure installations, upgrades of larger technology changes are implemented in a coordinated and efficient manner
  • Creates project plans and manages implementation for medium to large Productivity Technology projects that may involve Team Members from other IS Teams
  • Initiates and directs the planning and development of long-term strategies for team member hardware, software and productivity solutions
  • Builds proposals for complicated solutions, including costs, benefits, risks and ROI


Documentation of Processes and Technical Specifications

  • Sets standards for documentation and holds Team Members accountable for maintaining documentation
  • Creates and maintains both technical and end user documentation and training material
  • Leads the creation, updating and implementation of processes and policies
  • Adheres to Kal Tire and IS policies and processes


Leadership and development

  • Proactively volunteers for new work and aids other team members that are struggling
  • Proactively researches and presents new ideas and solutions
  • Prepares and delivers informative, well-organized presentations and training to Kal Tire team members
  • Assists the Team Lead in coordinating of Productivity Technology activities for both projects and support operations
  • Provides leadership and mentoring to team members both within IS and in other business units
  • Manage contractors that are brought in to assist with projects or operational support
  • Establish and maintain positive relationships with key Kal Tire Team Members and 3rd party partners
  • Ability to adapt their communication to effectively articulate complicated technical concepts to both non-technical and technical stakeholders

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