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Technical Account Manager

Posted on: June 16th, 2017 Kelowna, BC LoveHR
Description

Technical Account Manager


eDynamic Learning is passionate about providing students with access to exciting and engaging courses that are not available in many traditional high school settings. In five years, eDynamic Learning has grown to become an industry recognized specialty curriculum provider, delivering a selection of over 75 career and elective courses to schools across North America.


Due to exciting company growth, eDynamic Learning is currently seeking an ambitious, organized people person to join their expanding team as a Technical Account Manager (TAM for short). Working closely with eDynamic Learning’s enterprise partners, the TAM ensures clients’ have the right materials at the right time in their implementation process.  As our implementation specialist, you ask excellent questions, are highly proactive, have excellent attention to detail and follow through and provide exceptional customer service.


Key Responsibilities:

  •  Key Accounts:  You are the go to point person for our key accounts, maintaining connections, responding to questions and requests, and documenting processes and interactions
  • Course Launch: You will coordinate the delivery timing and order of course elements with your technical team members facility ensuring eDynamic’s technical team meets the client’s requirements
  •  Customer Support: You will be the front line technical support for clients, handling questions where you can, escalating issues to the LMS Administrator for solving, and following up to ensure the resolution is implemented by customers
  • Quality assurance: You will participate in testing new features and changes and reporting bugs

The “technical” in Technical Account Manager:

  • You’re technically savvy enough to understand how the Web and Learning Management Systems work
  • You’re not a developer by any means, but you have a basic understanding of how systems work and have seen your fair share of code
  • You’re the type of person who gets tech support calls from your friends and family

Requirements:

  • Post-secondary degree
  • Prior experience in a similar role/industry is preferred
  •  Proficiency with HTML/CSS
  • Understanding of and experience working with Javascript, SASS and Git is a plus
  • Familiarity with LMSs such as Moodle, Blackboard, Canvas or BrainHoney is a plus
  • Proven analytical and problem solving skills
  • Exceptional judgement and innate curiosity
  • Excellent written and verbal communication skills
  • Ability to participate in limited travel
How to Apply
How to apply:

To apply for this amazing opportunity, please click the following link and complete the applicable fields: http://www.lovehr.ca/opportunities/?_bi_jid=11965


We thank all applicants for their interest in this position. Please note that only those selected for an interview will be contacted.

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