Under the general supervision of the Reference & Instruction Supervisor or the Branch Head, the Technical Assistant’s primary function is to help build people’s technical skills and bring alive their interest in what technology can do through a variety of group programming, individual training, and technical assistance. The incumbent will work with a variety of clients, such as children and teens, newcomers, seniors, job seekers, and library staff.
Incumbents assist with program design and delivery as well as provide tech support for meeting/classroom spaces, outreach activities and library eResources. This is a dynamic role where an enthusiasm for digital literacy and a love of teaching are required, in addition to a strong competency with technology and science.
Grade 12, plus successful completion of post-secondary (college or university) coursework in computer science equivalent to two full terms of first year general computer science courses providing a broad background in hardware, software, networking and coding.
2 years’ technical support experience or formal teaching experience.
Experience in the operation, maintenance and repair of modern tools from advanced software to a variety of equipment.
Experience with 3D printers, sound/recording equipment, video equipment, lighting and green screen studio.
Experience with Social Media Platforms.
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