CORPORATE OVERVIEW: TEKMAR CONTROLS (Subsidiary Watts Water Technologies Global Company)
You will be given an exciting opportunity to take your proven experience and excel in a growing and innovative company that’s world class and leading the industry.
Watts Water Technologies is an innovative company in plumbing products and Global Electronics. We are a digital business harnessing the power of the cloud, big data/analytics, Internet of things, and integrated design thinking. We are leading change that brings value to our customers, partners, and shareholders through the creation of innovative software and data-driven products in the plumbing and water industry. This position is key to our Customers and business. You are passionate about your profession embracing new technologies; control systems excelling in a fast paced collaborative team environment.
Find out more about us and this exciting opportunity by looking at our websites: www.wattswater.com and www.tekmarcontrols.com. This position is Full-time, year round, competitive wages and benefits and is located in the sunny Okanagan, at our Vernon, British Columbia offices. Tekmar is proud to be going on to our 37 years in HVAC and Control Systems in Vernon! We're a stable, growing global company. Our growth and impact in the Watts family is critical. At Tekmar - we are all key players innovating and manufacturing our own tekmar brand products providing full customer support. If you are looking for a stable progressive career collaborating on a global market with 5000 colleagues in Watts and working in a team environment at Tekmar - Apply now!
The individual will lead and manage a portfolio of Watts Water Technologies inter-company electronic research and development projects; to execute innovation strategy with the TAG (Technology Advancement Group) in developing a global electronics platform and digital smart connected WATTS products.
This person will coordinate multiple inter-company projects with the objective of researching new and automation technologies and connectivity solutions; optimizing technical resources across electronic sites, leveraging technology resources, and developing market ready products for large range of Watts offerings.
JOB DESCRIPTION: TECHNICAL CUSTOMER SUPPORT SPECIALIST II
The Technical Customer Support Specialist II/Engineer is responsible for answering advanced technical and product application questions of customers who call into the technical support phone line. This employee may serve customers at tradeshows and exhibits. This employee will maintain contacts in the CRM. This position reports to the Technical Customer Support team leader.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
EMPLOYEE CORE COMPETENCIES:
We are committed to attracting and managing the best talent globally. We seek to attract and promote employees who demonstrate an ability and willingness to:
1. Focus on the customer
2. Communicate Effectively
3. Initiate Positive Change
4. Drive for Results
5. Deliver High Quality Work
6. Provide Technical Expertise
7. Collaborate across workgroups and intercompany
Diploma or Bachelor’s degree in technology, engineering or plumbing/HVAC related field preferred. In combination with at least three (3) years of applicable work experience in a related field. Or the equivalency of education and work experience in field.
No direct reports.
EXPERIENCE AND REQUIRED SKILLS:
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